Shipping policy
Our delivery charges are simple and offer good value for money. Any orders less than 2Kg in weight can be delivered using either Royal Mail or DPD Couriers.
Royal Mail (1st Class): 1-3 Working Days - £3.99
DPD (Mainland UK): Next Day delivery - £5.99
DPD (Highlands & Offshore UK): Two Day delivery - £32.99
For orders over 2Kg the delivery options are;
DPD (Mainland UK): Next Day delivery - £5.99
DPD (Highlands & Offshore UK): Two Day delivery - £32.99
Caring, Fast and Good Value
We want your purchase to reach you in perfect condition and as quickly as possible, without consuming all of the money you've saved with our great offers. We do this by using DPD to send your goods. As we deliver to UK only street addresses, we have streamlined the dispatch processes to speed up delivery even more. And because everything in our shop is in stock, there will never be a delay waiting for back orders. You can expressly select any of the available delivery methods at checkout.
Carefully Packed
Every shipment is carefully checked for accuracy and completeness before being packed using top quality mailing materials. This ensures that your order reaches you in the same showroom condition in which it leaves our warehouse. All items are packed as compactly as possible, while ensuring sound protection of your order during transit.
Fast
We will process your order promptly. Orders received by 3pm on a working day (Monday to Friday, excluding bank holidays) are packed and dispatched the same day. All remaining orders are dispatched on the next working day. The only time this doesn't happen is when we cannot proceed with an order, e.g. when a delivery address is invalid or incomplete. The arrival time of your purchase is largely the result of the delivery method you choose. The following sections provide some additional information for the services we use.
DPD
The service we use is "DPD Next Day". Delivery is to most UK destinations within one or two business days, respectively, but takes longer to several less central and offshore addresses. Full details about this service are available from the DPD website. DPD deliveries are attempted between 7:30am and 7.30pm to an address, rather than a named individual, and require a signature upon delivery. If the delivery attempt fails, a card will be left informing of the alternative delivery options available. DPD consignments can be tracked online, and the dispatch confirmation email for your order includes a clickable link to these details.
Orders Placed Monday–Thursday before 3pm will be despatched for delivery the following day, if your order is placed after 3pm on Thursday please allow 1 extra working day. (Excludes offshore or highland destinations and is subject to Bank Holiday Delays)
Guaranteed Services
Several of the above services are advertised by the respective carrier as "guaranteed". This means that the carrier advertises the service as including a delivery attempt after a specific amount of time, e.g. on the business day following dispatch. This does not however mean that saira.co.uk guarantees your order will arrive on the day specified. We cannot and do not guarantee that a particular order will arrive on a particular day. There are cases when such "guaranteed delivery" orders will be delayed, e.g. because nobody is there to sign for receipt of the item, because the driver can't find the delivery address, or because the post code provided doesn't match the address. In all cases where the expected delivery attempt isn't made as advertised for the service you selected, and you haven't contributed to the delay, we will refund the entire delivery charge once you let us know about the delay. We do not however offer any further indemnities or insurance in cases of delivery delays.
If ever you suspect an issue with a delivery - just get in contact with us
Delivery Process
As soon as your order leaves our warehouse, you will be sent an email confirmation. Many orders are sent using a service with tracking ability. This allows you to check the progress of your delivery on its way to you. The details, such as the carrier's job number, are given in the email. Please note that many of the services require a signature upon receipt. This means if we can only deliver to physical addresses, and not to PO Boxes or BFPO addresses.